{"id":3,"date":"2025-09-10T21:32:54","date_gmt":"2025-09-10T21:32:54","guid":{"rendered":"http:\/\/cyberperformance.ca\/en-ca\/wordpress\/?page_id=3"},"modified":"2026-01-24T23:00:41","modified_gmt":"2026-01-25T03:00:41","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/cyberperformance.ca\/en-ca\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b73af29 e-flex e-con-boxed e-con e-parent\" data-id=\"1b73af29\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd81faf elementor-widget elementor-widget-text-editor\" data-id=\"4dd81faf\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>CyberPerformance Privacy Policy<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We are committed to respecting the privacy of our users and ensuring the protection of their personal information in accordance with Bill 25. This policy provides comprehensive details about the types of information we collect, how we use it, the security measures in place, and your rights in this regard. It applies to all digital and contractual interactions between CyberPerformance and its clients, prospects, partners, and website visitors.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1. Personal Data Collection<\/strong> We collect only the personal information necessary for providing our services, managing client relationships, securing our operations, and ensuring legal compliance. The information collected may include:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">First and last name<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Email address<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Mailing address<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Telephone number<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Contractual information<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Banking or payment information (via Zoho Invoice)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Voice recording data from telephone calls<\/li>\n<li class=\"whitespace-normal break-words pl-2\">IP addresses and browsing data when you visit our website<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>2. Data Usage<\/strong> Personal information is used for the following purposes:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Responding to user inquiries and communications<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Processing payments and issuing refunds via Zoho Invoice (banking data is not hosted on our servers)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Managing electronic signatures of legal documents via Zoho Sign<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Managing customer relationships via Zoho CRM<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Managing appointments and scheduling via Zoho Bookings<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Sending newsletters and commercial communications with prior consent<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Improving user experience and website usability<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Preventing fraud, abuse, and disputes by using call recordings as evidence of good faith or verbal agreements<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>3. Legal Basis for Processing<\/strong> Our processing is based on:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Free, informed, and specific consent of the individual concerned<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Performance of a contract between the user and CyberPerformance<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Compliance with our legal obligations (e.g., retention of tax documents)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Pursuit of legitimate interests, particularly in matters of security, fraud prevention, and continuous service improvement, without infringing on the fundamental rights of individuals<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4. User Rights<\/strong> In accordance with Bill 25, any person whose personal information is collected may:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Access their personal data<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Request its correction<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Request its deletion, when permitted<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Object to its use for prospecting purposes<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Withdraw consent at any time when processing is based on consent<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Exercise their right to data portability: in this case, we will create a secure and restricted Google Drive folder containing the requested information in a structured, commonly used, and machine-readable format<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>5. Data Transfer Outside Quebec<\/strong> We use third-party platforms whose servers are located outside Quebec, particularly in the United States, including:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Zoho Sign (electronic signature)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Zoho Invoice (billing and payment processing)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Zoho CRM (customer management)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Zoho Bookings (appointments)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Google Workspace (professional emails, internal documents)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Before using these services, a privacy impact assessment was conducted, confirming that adequate security measures are in place, including encryption, access controls, and compliance with international certifications (ISO 27001, SOC 2). Contractual clauses and data protection mechanisms govern all these transfers.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>6. Data Retention<\/strong> Unless otherwise specified or required by law, personal information is retained for a maximum of three (3) years following its collection or the end of the contractual relationship. Regarding recorded calls, the retention period is extended to ten (10) years to preserve evidence in case of dispute or contractual recourse. This duration is based on the principle of proportionality and the legitimate purposes of mutual protection between parties.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>7. Telephone Call Recording<\/strong> CyberPerformance may record all incoming and outgoing calls for quality, training, and contractual validation purposes. This practice is disclosed through our privacy policy and applies to anyone communicating with us. These recordings are:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Encrypted and secured via a restricted-access system<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Retained for a maximum of ten (10) years<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Used only to assert a verbal agreement, demonstrate absence or involvement of liability, or serve as evidence in case of dispute<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Accessible only to authorized persons and, in certain cases, judicial authorities<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">An opt-out mechanism is available: any person may request deletion of their recording if it does not interfere with the legitimate purpose of retention, by writing to <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:admin@cyberperformance.ca\">admin@cyberperformance.ca<\/a> or to our head office, whose address is listed in the Quebec Business Register. In cases of judicial requests, a rigorous protocol will be followed, including authentication of the requester and, if necessary, an in-person meeting. Reasonable fees may be charged.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>8. Cookies<\/strong> Our site uses cookies to improve user experience and measure the effectiveness of our campaigns. On your first visit, a consent banner allows you to:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Accept essential cookies, enabled by default<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Accept or refuse analytical and advertising cookies (Google Analytics, Facebook Pixel, etc.)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Manage your preferences at any time via a link at the bottom of the page<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">No cookies are activated without your explicit consent, except those strictly necessary for the technical operation of the site.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>9. Data Security<\/strong> CyberPerformance implements strict security measures, both technical and administrative:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">SSL\/TLS encryption for all communications<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Restricted access to sensitive data via two-factor authentication<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Regular automatic backups<\/li>\n<li class=\"whitespace-normal break-words pl-2\">System connection logging<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Regular staff training on privacy and secure information management<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>10. Personal Information Protection Officer (PIPO)<\/strong> Antoine C\u00f4t\u00e9, President of CyberPerformance, is designated as PIPO. He oversees:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Implementation of Bill 25 within the company<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Responses to access, correction, or deletion requests<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Management of privacy incidents<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Risk assessment related to third-party tools<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">He can be contacted:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Via the form on the &#8220;Contact Us&#8221; page<\/li>\n<li class=\"whitespace-normal break-words pl-2\">By email at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:admin@cyberperformance.ca\">admin@cyberperformance.ca<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\">By phone at (418) 431-7824 ext. 101<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>11. Complaint Procedure<\/strong> Any person wishing to submit a complaint or request regarding their personal information may do so in writing to the designated officer. We are committed to processing all requests within a maximum of 30 business days. In case of dissatisfaction, a complaint may be filed with the Commission d&#8217;acc\u00e8s \u00e0 l&#8217;information du Qu\u00e9bec (CAI).<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>12. Notification of Privacy Breach<\/strong> In the event of a personal information breach likely to present a high risk to rights and freedoms, CyberPerformance will notify the incident to the CAI within 72 hours, unless the risk is deemed negligible. If the risk is high, affected individuals will also be informed by appropriate means, including measures taken to mitigate the consequences.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>13. Policy Updates<\/strong> This privacy policy may be modified at any time to reflect legislative, technological, or organizational changes. In case of substantial modifications, a notice will be published on our site. We invite you to consult this page regularly.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>14. General Information<\/strong> CyberPerformance is registered with the Quebec Business Register under NEQ: 1171593842. Our head office is located at 2828 Ste-Anne, L\u00e9vis, G6J 1H8, Canada. All content on our site, including texts, photographs, logos, and visual elements, is protected by copyright laws.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>15. Intellectual Property and Site Usage<\/strong> This website and its content are the exclusive property of CyberPerformance. You agree not to reproduce, distribute, modify, or transmit any part of this site without our prior written authorization. Any fraudulent or abusive use will result in immediate exclusion and may lead to legal action.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CyberPerformance Privacy Policy We are committed to respecting the privacy of our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - CyberPerformance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cyberperformance.ca\/en-ca\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - 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