Call Recording: All incoming and outgoing calls are recorded for quality control and training purposes. They may be used to enforce a verbal contract or demonstrate guilt or non-culpability in the implication of any liability that CyberPerformance deems relevant to enforce the agreements with its clients. CyberPerformance reserves the right to approve or deny the transmission of recordings to customers or prospects, and serious and valid reasons, in the eyes of CyberPerformance, must be invoked. In the event of the transmission of recordings, CyberPerformance will apply its protocol for cutting extracts to make only the details relevant to a request audible, which, in certain cases, must be validated by the court. The client(s) and/or prospects will have to pay the associated fees in this case. Several elements (on a case-by-case basis) will need to be provided to authenticate that this is a request made by the real applicant, and an in-person meeting may be necessary to eliminate any doubt.
Terms and Conditions
TERMS AND CONDITIONS OF USE OF THE SITE. This site is owned and controlled by CyberPerformance. You are requested to read the terms and conditions governing the use of this site. By accessing this site, you agree to be bound by these terms and conditions, which may be modified at any time without written notice by CyberPerformance. The entire contents, including, without limitation, all text, designs, icons, photographs, code, and software used or incorporated into this site, and the organization and presentation of its contents are registered trademarks, information protected by copyright, or other intellectual property rights of CyberPerformance. This website may incorporate links to other sites. CyberPerformance makes no commitment regarding any website to which you may have access via its own, and declares itself to be completely independent of these sites. CyberPerformance has no control over the content of these sites, and the presence of these links does not in any way constitute its membership in other Internet sites.
You accept that all information published on this site is offered as is, for informational purposes, without any guarantee, at all times, as to its accuracy, including any implicit guarantee of quality, adaptation to a particular use, and absence of counterfeiting. Despite all reasonable efforts made to ensure the accuracy and updating of the content of its site, CyberPerformance assumes no responsibility for the accuracy or validity of the statements made in the materials contained on this website. You agree to use this website at your own risk. CyberPerformance, its affiliates, and its officers, directors, employees, agents, successors, or assigns shall, in no event, be liable for any damages, including, without limitation, direct, indirect, special, or consequential damages, which may result from the use of this website, even if CyberPerformance or one of its affiliates has been informed or should have been informed of the possibility of such damages.
These terms and conditions of use of this site are governed and interpreted in accordance with the laws of the province of Quebec, notwithstanding any conflict of jurisdiction. Any dispute relating to this website, the terms and conditions, or any transaction, including the sale of a product, using this website will be governed by the laws of the province of Quebec. If you have any questions or comments, do not hesitate to direct them to Antoine Côté. Head office address: CyberPerformance, 2828 Ste-Anne, Lévis, G6J 1H8, Canada. CyberPerformance is registered with the Quebec Business Registrar under business number (NEQ): 1171593842. The website (including its content, photos, and any other information included in the text) is the property of CyberPerformance and is protected by Canadian and international copyright laws. Any reproduction or use of these elements is strictly prohibited without the consent of CyberPerformance.
Collection of Personal Data
We only collect personal information necessary to provide our services and to respond to user requests. We collect the following information:
– First and last name
– E-mail address
– Phone number
Use of Personal Data
We only use the personal data collected in the following cases:
– To respond to user requests
– To process payments and issue refunds if necessary
– To send newsletters or promotional offers if the user has given consent
– To improve our services and adapt our website to user needs
Sharing of Personal Data
We do not share our users’ personal data with third parties, except in the following cases:
– Improvements for ad targeting with Google and Facebook
– If the user has given consent
– If required by law or if a government authority asks us to provide information
Security of Personal Data
We take appropriate security measures to protect our users’ personal data from unauthorized use, modification, or destruction. We use security protocols to protect sensitive information transmitted online.
Users have the right to:
– Access the personal data we have collected about them
– Request correction of their personal data
– Request deletion of their personal data
– Object to the use of their personal data for direct marketing purposes
Person Responsible for the Protection of Personal Information
Antoine Côté at (418) 431-7824 #101
CyberPerformance implements various internal procedures to ensure the protection of personal information. The objective of these measures is to enhance the protection of information collected by the company to preserve its confidential nature. Our security measures are constantly improved and updated. If you have any questions or complaints regarding our personal information practices, please notify us by contacting us by email at: [email protected] or
by telephone at (418) 431-7824.
Data Retention Period
3 years following their collection
Legal Basis for Processing
Upon consent for collection via the popup visible during a first visit
For the most part, the data is kept on Google servers (refer to their protection details). Otherwise, the data is kept locally on a hard drive. An SSL certificate is used to encrypt their transmission.
International Data Transfer
As explained, several data are protected with Google means, via an SSL certificate, and other means deemed appropriate on a case-by-case basis in this scenario.
In the event of a violation of personal data likely to cause a high risk for the rights and freedoms of natural persons, CyberPerformance undertakes to notify this violation to the competent supervisory authority within 72 hours of becoming aware of it, unless the violation in question is not likely to result in a high risk to the rights and freedoms of the persons concerned.
If the violation is likely to result in a high risk for the rights and freedoms of natural persons, CyberPerformance will also notify the persons concerned immediately after assessing the situation. The notification to data subjects will include at least the following information:
– The nature of the personal data breach.
– The categories and approximate number of people affected.
– The categories and approximate number of personal data records affected.
– A description of the measures taken or proposed by CyberPerformance to remedy the data breach and to mitigate its possible adverse consequences.
CyberPerformance will take all necessary measures to remedy the data breach and to prevent future similar breaches. Furthermore, CyberPerformance will fully cooperate with the relevant supervisory authorities and provide any information necessary to enable a thorough investigation of the data breach.